Software Support Engineer

About this role

Batch: 2020/2021/2022/2023/2024. Requirements: - 2+ years of experience in technical support, customer success engineering, or DevOps support roles - Strong technical background with experience in Linux systems, Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure) - Proficiency in troubleshooting distributed systems, APIs, databases (MongoDB, ClickHouse), and network issues - Experience with video streaming protocols (RTSP, ONVIF) or computer vision/ML systems is highly preferred - Basic programming skills in Python, Go, or Bash for scripting, log analysis, and automation - Excellent problem-solving skills with the ability to diagnose complex technical issues under pressure - Strong communication skills to explain technical concepts clearly to both technical and non-technical customers - Customer-focused mindset with empathy, patience, and commitment to delivering exceptional support experiences - Ability to work independently, manage multiple priorities, and maintain composure during critical incidents - Familiarity with support tools: ticketing systems, monitoring tools, log aggregation platforms - Willingness to participate in on-call rotations and work flexible hours to support global customers - Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience