Software Support Engineer

About this role

Batch: 2022/2023/2024/2025/2026. About the role: - Provide technical support for software applications in production environments - Troubleshoot and resolve issues reported by end-users and internal teams - Monitor system performance and identify areas for improvement - Document incidents, resolutions and recurring problems to build a knowledge base - Collaborate with development teams to escalate complex technical issues - Perform routine maintenance tasks and apply software updates as needed What you'll work on: - Supporting enterprise applications across various platforms and technologies - Diagnosing root causes of application failures and slowdowns - Creating and maintaining technical documentation for support procedures - Responding to support requests within agreed service level agreements - Testing patches and fixes in controlled environments before production deployment - Providing user training and guidance on application features and troubleshooting What we're looking for: - Strong problem-solving skills and attention to detail - Ability to communicate technical information clearly to non-technical users - Experience with software troubleshooting and support tools - Willingness to learn new technologies and applications - Team player mindset with the ability to work in shifts if required