Apprentice- Customer Support

About this role

About the role: - Field incoming customer messages through multiple channels: chat, phone calls, and email, addressing each with professionalism and speed - Process high volumes of customer contact daily while keeping response quality and accuracy intact - Listen carefully to what customers need, diagnose their problems, and walk them through solutions - Build and maintain deep familiarity with Amber's products and internal workflows so you can help customers across all support methods - Work with colleagues in other departments to resolve complex issues and close tickets completely - Meet response and resolution targets set by service agreements - Create a welcoming experience that leaves customers satisfied and builds their confidence in Amber - Enter complete, accurate records of every customer interaction into the system What we're looking for: - Fluent English, both speaking and writing (this is essential) - Located in Pune or prepared to move there during your internship - Willing to work rotating shift schedules (this is essential) - A genuine interest in understanding what customers want and finding ways to help them - Ability to juggle multiple conversations and organize your time without losing focus - A composed, empathetic, and professional manner even when customers are frustrated - Experience or comfort handling all three support methods: voice calls, live chat, and email - New graduates and students who want hands-on experience in customer-facing work are especially welcome What this role involves: - You'll spend your day moving between different customer channels, switching contexts quickly and staying organized - Strong listening skills matter more than just having answers; you'll learn to ask the right questions - Attention to detail is crucial, especially when documenting interactions that other teams might need later - You'll be part of a support team where teamwork and knowledge-sharing help everyone improve - Success means keeping customers happy while hitting performance targets