Technical Support Engineer

About this role

Batch: 2024/2025/2026. About the role: - Provide technical assistance to users experiencing software or system difficulties - Diagnose and resolve technical issues across applications and infrastructure - Document problems and solutions for knowledge base maintenance - Collaborate with team members to identify root causes and implement fixes What we're looking for: - Bachelor's degree in Computer Science, IT, or a related field - Foundational grasp of software applications and troubleshooting methodologies - Problem-solving mindset with strong analytical capabilities - Excellent communication skills and dedication to customer support - Capability to work collaboratively within a technical team - Familiarity with Windows or Linux environments - Understanding of networking concepts and application support practices - SQL knowledge and database experience preferred Who can apply: - Freshers with no prior work experience - Candidates who have completed relevant internships