Operations - Customer Support - Intern

About this role

About the role: - Serve as the main contact for customers through phone, email, and chat, maintaining professionalism and responsiveness at every touchpoint - Work with teams across the organization to investigate issues customers raise, resolve problems, and ensure accuracy in addressing each query - Track customer requests from start to finish, follow up regularly, and offer guidance by recognizing what customers need and suggesting solutions proactively What you'll work on: - Handling inbound and outbound customer communications across multiple channels - Documenting customer interactions and maintaining detailed records for internal reference - Escalating complex issues to appropriate departments while keeping customers informed of progress - Identifying patterns in customer feedback to help improve support processes - Building relationships with customers to increase satisfaction and loyalty What we're looking for: - Strong spoken English skills to communicate clearly with customers from diverse backgrounds - Proficiency in written English for composing emails and chat messages that are clear and professional - Ability to explain ideas and information in a way customers can easily understand - Patience and empathy when handling customer concerns and complaints - Organizational skills to manage multiple customer requests simultaneously without losing track