Customer Success Intern

About the role

• Work with customers who reach out to BiteSpeed, answering their questions and guiding them through problems.
• Investigate technical issues customers face and work toward fixes, including helping them set up integrations correctly.
• Partner with the Product and Engineering teams to escalate bugs and handle complicated cases that need deeper troubleshooting.
• Walk customers through BiteSpeed's capabilities and help them get the most from the platform.
• Maintain organized records of support requests from start to finish, ensuring nothing falls through the cracks.
• Keep watch for patterns in customer problems and flag opportunities to improve the product or documentation.

What we're looking for

• A genuine interest in solving customer problems and the ability to communicate clearly, both in writing and conversation.
• Strong diagnostic thinking—you can break down a problem, ask the right questions, and narrow down the cause.
• The discipline to stay organized, track multiple issues at once, and push them toward closure without losing focus.
• Enthusiasm for learning new tools and technologies as you encounter them in your work.
• Readiness to take responsibility for a customer's issue all the way through to resolution.
• Fluent written and verbal English.
• Experience in customer support or customer success roles is helpful but not required to apply.

Note: Include a personal note explaining why you want to work at BiteSpeed and why you are a good fit.