Program Manager

About this role

About the role: - Shape operational efficiency by tackling routing, rostering, slot allocation, and field resource challenges - Build pricing intelligence systems that learn and refine their decisions automatically over time - Create matching systems that connect buyers to cars suited to their needs - Guide the transition toward autonomous operations, where AI agents handle triage workflows, appointment scheduling, buyer interactions, quality assurance, and problem resolution What you'll own: - Direct collaboration with senior leadership and skilled colleagues - End-to-end accountability for high-impact problems from conception through deployment - Authority to redesign how the business runs and demonstrate concrete results - Hands-on experience building, managing, and growing systems at scale How we operate: - Decision-making driven by the strength of your reasoning, not hierarchy - Freedom to test approaches and move forward without layers of approval - A culture of forming theories, validating them, learning from what fails, and iterating quickly What this work involves: - Analyzing complex operational data to find bottlenecks and inefficiencies - Collaborating with technical and commercial teams to design sustainable solutions - Translating business needs into clear requirements and success metrics - Testing new processes with real-world data before full rollout - Monitoring system performance and refining based on results Skills that help: - Analytical thinking and comfort with numbers and logic - Clear communication across technical and non-technical audiences - Project coordination and ability to drive decisions across teams - Problem-solving mindset and tolerance for ambiguity