Fraud Operations Specialist (Analyst)

About this role

About the role: - Detect and investigate suspicious transactions and patterns that may indicate fraudulent activity within Citi's payment systems - Monitor transactions across credit card operations and retail banking channels to identify risks - Work with fraud detection tools and data analysis platforms to flag anomalies - Respond to fraud alerts and escalate cases that require further investigation - Document findings and maintain detailed records of all reviewed cases What you'll work on: - Analyzing large datasets and transaction records using advanced spreadsheet tools and database systems - Building reports and dashboards in Power BI to track fraud trends and patterns - Supporting the fraud prevention team across credit card and retail banking domains - Learning and applying company policies, procedures and operational guidelines - Collaborating with business teams to understand transaction flows and control points What we're looking for: - 0–3 years of professional experience - Advanced proficiency in Excel, including AI and automation features - Hands-on experience with Power BI for data visualization and reporting - Knowledge of US retail banking products and processes - Familiarity with credit card domain operations and workflows - Experience working in a business office or operational setting - Strong mathematical and analytical skills, particularly with databases and complex spreadsheets - Meticulous attention to detail in reviewing data and documentation - Solid grasp of technical and administrative concepts Good to know: - Lean Certification is preferred - Understanding of fraud prevention activities, policies and procedures in your area of work is valuable