Customer Support/Operations

About this role

About the role: - Handle incoming customer inquiries and provide timely, accurate support across multiple channels - Manage customer relationships and ensure satisfaction throughout the interaction lifecycle - Document all customer interactions in CRM systems and maintain detailed records - Resolve complaints and issues through troubleshooting and escalation when needed - Contribute to team operations and process improvements based on customer feedback What we're looking for: - Currently pursuing or completed an undergraduate or graduate degree - Previous exposure to customer service, BPO environments, or inbound/outbound call center work - Clear and articulate communication in both spoken and written English - Proficiency with computers and working knowledge of CRM platforms - Ability to analyze problems quickly and find workable solutions - Comfort engaging with customers and colleagues from diverse backgrounds - Willingness to work on a rotating schedule, including night shifts as operational needs dictate - Genuine commitment to putting customer needs first and maintaining a constructive mindset