Customer Success Executive

About this role

Batch: 2023/2024/2025/2026. About the role: - Handle customer inquiries and concerns across multiple communication channels - Build and maintain strong relationships with customers throughout their journey - Resolve issues promptly and professionally to ensure customer satisfaction - Identify opportunities to enhance customer experience and retention What you'll work on: - Responding to customer messages and calls with empathy and clarity - Troubleshooting problems and finding solutions that work for each customer - Following up on cases to confirm resolution and gather feedback - Working flexible schedules including rotational and night shifts as needed What we're looking for: - Excellent written and verbal communication abilities - Strong interpersonal and customer-handling expertise - Readiness to work on rotating schedules and night shifts - 0–2 years of experience, or fresher status - Patience and problem-solving mindset in high-pressure situations - Ability to stay calm and professional with difficult customers Note: Also available to apply via WhatsApp: 9289971893