Technical Support Engineer

About this role

What you'll work on: - Resolve software and application issues reported by clients across multiple channels - Take calls, respond to emails, and attend meetings to address technical problems - Log, track, and oversee the progress of support tickets from opening to closure - Investigate and resolve basic system configuration and infrastructure challenges - Provide guidance on networking, operating system, and database-related concerns - Write and maintain clear technical documentation of issues and solutions - Work alongside other technical teams to ensure timely problem resolution What we're looking for: - IT or Computer Science background through a degree, diploma, or demonstrated equivalent knowledge - Hands-on ability to diagnose and fix software and application failures - Understanding of networking concepts and operating system administration - Working knowledge of SQL and relational database principles - Experience with support ticketing platforms such as Jira, Zendesk, or Freshdesk - Clear and professional communication in both speech and writing - Strong analytical thinking and the ability to document your work thoroughly Nice to have: - Familiarity with REST API design and usage - Experience with remote desktop support and remote assistance tools - Basic understanding of cloud platforms including AWS or Azure