Operations Executive Intern

About this role

About the role: - You will oversee the scheduling workflow connecting patients with medical professionals, ensuring appointments are confirmed and organized across the platform. - Your day involves fielding inbound calls from users seeking consultations and managing the booking process to completion. - You will track operational metrics and maintain records in spreadsheets that the organization relies on for performance monitoring. - You will execute backend tasks that keep daily business processes functioning without disruption. - You will act as a bridge between different departments, facilitating communication and coordination to ensure projects and services run as planned. What you'll work on: - Building relationships with both patients and healthcare providers to understand their needs and preferences. - Following up with users to confirm attendance and address any concerns before their scheduled sessions. - Processing and organizing operational information in a structured format for internal reference and analysis. - Identifying bottlenecks in existing workflows and suggesting improvements to efficiency. - Supporting your team members across functions by providing timely information and assistance when required.