Omnibound AI
Customer Success Manager
- Eligibility
- Not stated
- Batch
- 2020–2024
- Experience
- 2–5 years
- Salary
- 10-25 LPA
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About this role
About the role: - Guide enterprise clients through implementation, adoption, and ongoing product usage to drive measurable business outcomes - Build and refine customer onboarding workflows, success playbooks, and lifecycle processes from the ground up - Coordinate with product, marketing, and sales teams to align on customer needs and deliver tailored solutions - Monitor customer health metrics, identify expansion opportunities, and work proactively to reduce churn What you'll work on: - Manage relationships with US-based B2B accounts throughout US business hours - Lead customers through adoption phases and help them achieve their goals with the platform - Create scalable processes that allow your team to support customers at every stage of their journey - Partner with product and marketing to understand and respond to customer feedback What we're looking for: - 2–5 years in Customer Success, ideally with B2B SaaS or MarTech companies - Proven hands-on experience managing US-based B2B customers during US business hours - Working knowledge of B2B marketing disciplines including Demand Gen, Content, and Product Marketing - Track record of designing and implementing onboarding and adoption programs from scratch How to apply: - Submit your resume - Provide your current CTC - State your expected CTC - Share your notice period