Customer Support Associate (Intern)

About this role

Batch: 2025/2026/2027. About the role: - Handle customer inquiries and support conversations that directly build relationships and trust with our users - Respond to technical and non-technical questions about our SaaS products - Learn and master new support tools and systems as part of your onboarding - Work across multiple areas as needed in a growth-stage startup environment where priorities shift and new challenges surface regularly What we're looking for: - Strong people skills and genuine care for helping customers succeed - Comfort with technology and ability to pick up new tools quickly - Clear communicator who keeps both customers and teammates informed - Problem-solver who sees obstacles as interesting challenges rather than roadblocks - Curious mindset that drives you to ask questions, take initiative, and identify ways to do things better - Someone energized by fast-paced work, shifting goals, and the variety of responsibilities in a startup - Willingness to step outside your comfort zone when the work demands it What you'll gain: - Deep technical and product knowledge in six months of compressed learning - Hands-on experience across customer support, communication, and startup operations - Mentorship in a growth-stage environment where your contributions directly matter - Exposure to how customer feedback shapes product decisions