IT Technical Intern

About this role

About the role: - Support Shure's IT operations by helping maintain, troubleshoot, and improve technology systems across the organization - Assist with computer hardware, operating systems, and network infrastructure - Help diagnose and resolve technical issues reported by end-users - Document solutions, create process guides, and maintain technical records - Support deployment and configuration of software and IT equipment - Collaborate with the IT team to implement improvements and best practices What you'll work on: - Troubleshooting Windows, Linux, or macOS systems and resolving connectivity problems - Managing user accounts, access permissions, and enterprise security protocols - Supporting Microsoft 365, Azure, Active Directory, or Google Workspace environments - Assisting with mobile device management, printer support, and endpoint configuration - Learning IT service management platforms and ticketing workflows - Gaining exposure to networking fundamentals including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi - Working with remote support tools and diagnostic utilities - Contributing to IT infrastructure maintenance and monitoring - Understanding patch management, software deployment, and configuration processes - Exploring cloud platforms, virtualization, and backup systems What we're looking for: - Currently pursuing or recently completed a Bachelor's or Master's degree in IT, Computer Science, Information Systems, Cybersecurity, Network Engineering, or a related field - Solid grasp of computer hardware, operating systems, networking, and troubleshooting fundamentals - Knowledge of programming basics and algorithm design - Understanding of productivity applications, collaboration tools, and cloud services - Familiarity with TCP/IP, DNS, DHCP, VPNs, Wi-Fi, user accounts, and access permissions - Ability to diagnose technical problems, research solutions, and escalate when needed - Strong attention to detail and commitment to accurate documentation - Excellent customer service orientation and collaborative mindset - Genuine eagerness to learn new technologies and improve skills - Solid foundation in cybersecurity concepts, data privacy, password security, and phishing awareness Nice to have: - Experience with ServiceNow, Jira Service Management, Freshservice, or Zendesk - Scripting knowledge in PowerShell, Python, Bash, or similar languages - Familiarity with endpoint management, patch deployment, and software distribution tools - Background with cybersecurity tools, identity management, or vulnerability scanning - Experience with Azure, AWS, or Google Cloud platforms - Knowledge of virtualization, containers, backup systems, or infrastructure monitoring - Exposure to AI assistants, automation tools, or AI-enabled support workflows - Track record creating technical documentation or user training materials