Product Manager

About this role

About the role: - Shepherd voice AI features through the complete lifecycle from conceptualization through deployment and beyond. - Architect and operate infrastructure that enables voice agents to work reliably across large numbers of concurrent interactions. - Refine how conversational AI models interact with users, focusing on naturalness, task completion, and system reliability. - Measure and drive quantifiable gains in customer conversion rates, the extent to which processes run without human intervention, and the quality of conversations the system conducts. What you'll work on: - Designing mechanisms for AI agents to improve through interaction and feedback over time. - Translating technical capabilities into product experiences that users find effective and natural. - Working directly with engineering and data teams to validate product decisions with real-world results. - Identifying gaps in current voice AI performance and building solutions to close them. What we're looking for: - 3–5 years of experience in product management, technology, or a related field. - Deep familiarity with large language models, agentic AI systems, and the frameworks that power them. - A track record of shipping products where you owned the outcome, not just the roadmap. - The ability to break down complex AI problems into concrete, testable hypotheses. - Hands-on technical background in AI or software engineering is highly valued; strong practical AI experience can outweigh years spent in pure product roles.