Customer Service Associate

About this role

Batch: 2021/2022/2023/2024. About the role: - You'll handle customer inquiries and concerns across multiple communication channels, ensuring swift and effective resolution - Day-to-day tasks include responding to messages via chat and email, managing support tickets, and troubleshooting customer issues - You'll work to understand customer needs deeply and address them with practical solutions - Your role spans different shifts and includes weekend availability when the business requires coverage What you'll work on: - Resolving customer issues through chat, email and ticketing platforms - Providing clear, professional responses that reflect strong written and verbal communication - Identifying patterns in customer feedback and escalating recurring problems - Supporting customers in the fintech space with product and service questions What we're looking for: - 2–4 years of demonstrated experience in customer support or service environments - Fluency in both Hindi and English - Strong written and verbal communication abilities - A detail-oriented approach with the ability to catch and prevent errors - A proactive mindset that looks ahead to solve problems before they escalate - Hands-on experience working within customer service platforms including chat, email and ticketing systems - Experience in the fintech sector - Willingness to work flexible schedules including shifts and weekends as business operations demand