Swish
Customer Support Specialist
- Eligibility
- Not stated
- Batch
- 2022–2026
- Experience
- Not stated
- Pay
- 8-25 LPA
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About this role
About the role: - You'll handle customer inquiries across phone calls and chat platforms, resolving issues and answering questions - Work in a dynamic startup setting where you'll manage multiple customer interactions and adapt to changing priorities - Support customers through difficult situations while maintaining a calm, understanding demeanor What we're looking for: - Background of up to 3 or more years in customer support, customer experience, operations or equivalent work - Ability to communicate clearly and persuasively in both spoken and written English - Comfort engaging with customers via phone conversations and responding to text-based messages - Quick thinking and methodical approach to troubleshooting customer problems - Meticulous attention to detail when documenting issues and solutions - Patience and emotional intelligence when dealing with frustrated or upset customers - Readiness to work according to business needs, which may include evening and weekend hours - Fluency in English and Hindi required; Kannada proficiency is valued but not required