Customer Support Associate

About this role

Batch: 2023/2024/2025/2026. Key Responsibilities: - Handle inbound and outbound calls, emails, and chats from members, providers, and insurance companies. - Verify patient eligibility, insurance coverage, and member benefits. - Resolve customer queries related to claims, billing, authorizations, and healthcare services. - Process healthcare claims accurately within the defined turnaround time (TAT). - Maintain accurate records of customer interactions in CRM systems. - Ensure compliance with HIPAA guidelines and company policies. - Escalate complex issues to the appropriate teams for timely resolution. - Meet quality, productivity, and customer satisfaction (CSAT) targets. - Provide professional, empathetic, and solution-oriented customer support. Eligibility Criteria: - Graduate in any discipline. - Minimum 6 months of experience in a US Healthcare process is mandatory. - Excellent verbal and written communication skills in English. - Basic knowledge of MS Office and computer applications. - Strong analytical, problem-solving, and customer-handling skills. - Willingness to work in rotational night shifts. - Experience in Medical Billing, Claims Processing, Provider Services, Member Services, or Healthcare Customer Support will be an added advantage. Preferred Skills: - Good understanding of US healthcare terminology and insurance processes. - Familiarity with HIPAA compliance and data privacy regulations. - Good typing speed with strong documentation skills. - Ability to work in a fast-paced, target-driven environment. - Excellent customer service and interpersonal skills. Note: WhatsApp only