Analyst, Learning Solutions

About this role

About the role: - Provide operational support for learning administration and management systems, handling learner and stakeholder requests through structured processes - Manage recurring tasks and deadlines while maintaining accuracy across learning operations - Support ticket resolution workflows in systems like ServiceNow, tracking requests through completion - Maintain documentation and learning records with strong attention to detail and organizational discipline What you'll work on: - Day-to-day administration of learning management platforms to ensure courses, user accounts, and learning records are properly configured and maintained - Processing requests from learners and internal teams, troubleshooting common platform issues, and escalating complex problems appropriately - Creating and updating learning materials, learner records, and operational documentation using Microsoft Office tools - Coordinating with teams across shared services and learning operations to deliver timely support What we're looking for: - Bachelor's degree - Hands-on background in learning administration, learning operations, or a similar operational support environment - Solid grasp of how LMS platforms work, ideally including experience with Cornerstone OnDemand - Comfortable navigating ticketing systems and working in structured support environments - Proficiency with Microsoft Office applications including Excel, PowerPoint, and Teams - Clear communication skills, both in writing and conversation, when engaging with different groups - Ability to follow processes carefully and manage multiple deadlines without dropping details