Vela
Customer Operations Intern
- Eligibility
- Not stated
- Batch
- 2025–2027
- Experience
- Not stated
- Stipend
- 25,000 - 30,000/month
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About this role
About the role: - You will serve as a bridge between Vela's customers and the internal teams that shape the product, ensuring user voices drive improvements - Your day-to-day involves supporting customers in extracting maximum value from the platform and their workflows What you'll work on: - Engage directly with users to understand their needs, goals and challenges with Vela - Analyze feedback patterns to spot common issues and friction points across the customer base - Collaborate with the product team to translate customer insights into concrete feature requests and enhancements - Help shape how Vela evolves by turning what you learn from users into actionable product recommendations - Document and track recurring customer pain points to identify priorities for the development roadmap - Support customers in getting up to speed and achieving their objectives with the platform What you'll gain: - Direct exposure to how customer feedback influences product development - Experience in user research, customer support and cross-functional collaboration - A clear view of the full lifecycle from customer problem to shipped solution Note: Mention 'Application - Customer Operations Intern' in the subject line