Virtusa
L1 Support Engineer
- Eligibility
- Bachelor's degree
- Batch
- 2024–2026
- Experience
- Not stated
- Salary
- ₹35,000–50,000/month
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About this role
About the role: - Provide technical support and troubleshooting for software applications and systems - Diagnose performance issues using testing methodologies and tools - Respond to user issues with clear technical guidance and solutions - Monitor application performance and identify bottlenecks - Document issues, resolutions and knowledge base articles - Collaborate with development and QA teams to resolve technical problems - Escalate complex issues to higher support tiers when needed What we're looking for: - Strong grasp of performance testing concepts and tools - Hands-on experience with automation testing frameworks - Solid programming foundation in Java, Python, or C# - Working knowledge of the software development life cycle and Agile methodologies - Analytical mindset with excellent problem-solving abilities - Clear communicator who works well in team environments - Bachelor's degree in Computer Science, Information Technology, or related discipline Nice to have: - Familiarity with JMeter, LoadRunner, or comparable performance testing tools - Exposure to CI/CD pipelines and Git or other version control systems - Understanding of web technologies and application architecture patterns