Wipro
Service Desk Analyst – L2
- Eligibility
- Not stated
- Batch
- 2023–2026
- Experience
- Not stated
- Pay
- 35,000 - 60,000/month
How well do you fit this role?
Your resume against this posting — what you have, what’s missing, and a short plan to close the gap.
PDF or text, up to 4 MB. It stays in this browser — nothing is saved to your account.
About this role
About the role: - Provide second-level technical support to end-users, handling escalations from first-line teams and complex issues requiring deeper investigation - Troubleshoot hardware, software, and network-related problems using diagnostic tools and established protocols - Document all incidents, resolutions, and workarounds in the ticketing system to build a knowledge base for future reference - Collaborate with other support teams and vendors to resolve critical issues and minimize downtime - Respond to user requests with professionalism and patience, explaining technical solutions in clear language What you'll work on: - Managing a queue of technical tickets and prioritizing work based on severity and business impact - Investigating root causes of recurring problems and suggesting preventive measures - Updating and maintaining documentation for common issues and their solutions - Assisting with remote and on-site support as needed What we're looking for: - Strong troubleshooting skills across Windows and Linux operating systems - Knowledge of networking basics, including TCP/IP, DNS, and DHCP - Experience with ticketing systems and IT service management tools - Ability to communicate technical information to non-technical users - Problem-solving mindset with attention to detail and accuracy