Technical Support Engineer

About this role

Batch: 2023/2024/2025/2026. About the role: - Handle incoming and outgoing phone support for customers across India and overseas - Engage directly with customers to understand their technical concerns and deliver clear solutions - Aim to resolve issues completely on the first contact whenever possible - Coordinate with the technical team to speed up the resolution of complex problems - Partner with the technical content team to spot and report gaps in the help documentation - Adapt to working night shift hours as needed What you'll bring: - Strong verbal communication skills that help you explain technical concepts in simple terms - Ability to build trust and rapport quickly over the phone - A customer-first mindset focused on satisfaction and outcomes - Willingness to escalate thoughtfully when a technical issue requires specialist input - Attention to detail when documenting issues and feedback for the content team - Flexibility to accommodate shifts outside standard business hours