Zouk
National Retail Operations Lead – Exclusive Brand Outlets
- Eligibility
- MBA/PGDM
- Batch
- Not stated
- Experience
- 2–6 years
- Pay
- Competitive
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About this role
About the company: - Zouk is an Indian vegan lifestyle and accessories brand operating across its own digital channels, marketplaces and physical stores. About the role: - Manage retail operations for the company's Exclusive Brand Outlets across India. - Improve existing store performance and develop operating systems that can support a larger national retail network. What you'll do: - Oversee store operations and improve sales productivity, customer conversion, transaction values and profitability. - Establish operating standards for inventory, merchandising, store cash controls and customer service. - Review store audits, compliance processes, inventory losses and operational risks. - Work with the expansion and projects teams to prepare new stores for their opening dates. - Develop and manage Regional Managers, Area Managers and Store Managers through hiring, coaching and performance reviews. - Improve customer satisfaction by reviewing feedback, mystery shopping results and NPS trends. - Analyse store P&Ls, EBITDA, operating expenses and like-for-like sales performance. - Coordinate inventory availability, stock movement and markdown strategies with Finance and Supply Chain. - Use POS, ERP and reporting dashboards to identify stores requiring operational improvements. - Develop standardised review processes and reporting systems for national retail leadership. What we're looking for: - MBA qualification from a Tier 1 or Tier 2 business school. - 2–6 years of experience in offline retail operations, including demonstrated responsibility for more than 50 stores nationwide. - Strong knowledge of retail profitability, store operations, inventory management and financial performance measures. - Practical understanding of POS systems, ERP tools, retail dashboards and operational reporting. - Proven ability to supervise retail leaders, improve store performance and develop processes that work across multiple locations. Good to have: - Experience with D2C, fashion, lifestyle, accessories or other organised retail businesses. Good to know: - Mumbai-based position requiring extensive travel to retail locations throughout India. - Reports to the Founder. - Zouk has outlined a five-year ambition to expand its retail network beyond 350 exclusive outlets.